At Prana Cloth Store, we’re committed to providing premium activewear and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays) from when we receive your order.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50 USD

Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We accept returns within 15 days of receiving your order. Please review our policy below before initiating a return.

Return Eligibility

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase must be provided

Non-Returnable Items

For hygiene and quality control reasons, the following cannot be returned unless defective:

  • Swimsuits with removed hygiene liners or tags
  • Items marked as “Final Sale”
  • Gift cards

Important: Swimwear must be tried on over underwear and returned with all original tags and hygiene liners intact for hygiene reasons.

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Details about the product you’re returning
    • Reason for return/exchange
  2. Wait for Approval: Our team will review your request and send a Return Merchandise Authorization (RMA) number if approved
  3. Package Securely: Include all tags and accessories in the original packaging
  4. Ship Your Return: Send to:
    Prana Cloth Store Returns
    1024 Everette Alley
    Sunrise, FL 33317
    USA

    Clearly mark the RMA number on the package exterior

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund Method: Credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days to appear in your account (depending on your financial institution)
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Exchanges

We’re happy to exchange items for different sizes or colors (subject to availability). Follow the return process above and specify in your email that you’d like an exchange. If your desired item is out of stock, we’ll issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement or refund.

Need Help?

Our customer service team is here to assist with any questions about shipping, returns, or exchanges. Email us at [email protected] and we’ll respond within 24-48 hours.

Thank you for choosing Prana Cloth Store for your premium activewear needs. We appreciate your business and are committed to your satisfaction.