At Prana Cloth Store, we stand behind the premium quality of our activewear just as we stand behind our commitment to your satisfaction. If for any reason you’re not completely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • A proof of purchase must be provided

Note on Swimsuits: For hygiene reasons, swimsuits with removed hygiene liners cannot be returned. All swimwear must be tried on over underwear and returned with all original tags and hygiene liners intact.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange
  2. Wait for approval – Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number if approved
  3. Package your item securely in its original packaging, including all tags and accessories
  4. Ship your return to our facility at:
    Prana Cloth Store Returns
    1024 Everette Alley
    Sunrise, FL 33317
    USA
  5. Include the RMA number clearly on the outside of the package

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange. You can expect:

  • Refund method: Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping costs: These are non-refundable unless the return is due to our error

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Follow the same return process above and indicate in your email that you’d like an exchange. We’ll ship your new item as soon as we process your return.

If the item you want is out of stock, we’ll issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement or refund.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Prana Cloth Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Size/Color: – Reason for Return/Exchange: – Preferred Resolution: (Refund/Exchange to [specify size/color if exchanging]) Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return requirements. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned unless defective:

  • Swimsuits with removed hygiene liners or tags
  • Items marked as “Final Sale”
  • Gift cards

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for choosing Prana Cloth Store for your activewear needs. We appreciate your business and are committed to ensuring your complete satisfaction with our premium products.