FAQ

We specialize in premium activewear and versatile apparel including dresses & jumpsuits, pants, shirts, shorts, and swimwear. Our collection blends sporty sophistication with everyday comfort, featuring performance-ready fabrics from top brands like Nike, Adidas, and Under Armour.

Absolutely! Our performance-ready swimwear and activewear are designed with breathable, durable fabrics that stand up to your most intense workouts while maintaining stylish appeal for everyday wear.

Each product page includes detailed size charts with measurements in both inches and centimeters. For activewear, we recommend checking your measurements against our athletic fit guidelines as these items may have a more tailored cut than regular apparel.

We offer two convenient shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)

As a global retailer (excluding some Asian and remote regions), transit times vary based on customs processing. Our lightweight performance fabrics usually clear customs smoothly, but international shipments may experience additional processing times.

Absolutely! All shipments include tracking. For standard shipping, you’ll get detailed DHL/FedEx tracking. EMS provides basic tracking for free shipments. You’ll receive your tracking information via email once your order ships from our Sunrise, Florida facility.

We stand by our durable construction promise. You may return items within 15 days of delivery for a refund or exchange, provided they are in original condition with tags attached. Please contact our customer service at [email protected] to initiate a return.

We’re sorry to hear that! Contact us at [email protected] within 15 days of delivery with photos of the damaged item and your order number. We’ll promptly assist you with a replacement or refund.

Once we receive your returned items, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. Note that bank processing times may add additional days before the refund appears on your statement.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed through our encrypted payment system to ensure your financial information remains protected.

Absolutely. Your account information is protected with advanced security measures. Creating an account allows you to track orders, save your shipping preferences, and receive personalized style recommendations for your active lifestyle.

Log in to your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences. For security reasons, payment methods must be entered at checkout rather than stored in your profile.

Currently we don’t offer gift wrapping, but all orders are packaged with care in our signature Prana Cloth Store packaging that presents your premium activewear beautifully upon arrival.

Pro Tip: Sign up for our newsletter to receive alerts about new collections, special offers, and occasional shipping promotions that let you enjoy faster delivery at standard rates!

Our Florida-based customer service team understands the needs of active, style-conscious individuals worldwide and is happy to help! Contact us at [email protected] for personalized assistance with any aspect of your Prana experience.